Terms of Service

These terms govern access to and use of Mango App, the operations management platform for fresh produce wholesalers, provided at mangoapp.co.uk and associated customer ordering portals (together, the "Service"). The Service is operated by Mango App Ltd, a company registered in England and Wales (company number 17433893) with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ ("Mango App", "Mango", "we", "us").

By creating an account or using the Service you agree to these terms on behalf of the business you represent (the "Customer", "you"), and you confirm that you are authorised to do so. The Service is provided to businesses only and is not intended for use by consumers.

1. The Service

Mango App provides software for managing wholesale produce operations, including customer ordering portals, order and inventory management, invoicing and credit notes, purchasing, reporting, payment collection and integrations with third-party accounting and payment services. We may improve, add or modify features from time to time.

2. Accounts and access

• You are responsible for the accuracy of the information you register with, for maintaining the confidentiality of your users' credentials, and for all activity under your account.
• You control which of your staff have access and at what permission level, and you are responsible for their use of the Service.
• You must tell us promptly, through the in-app support button or our contact form, if you suspect unauthorised access to your account.
• Your account owner and admins can manage billing. Only the account owner can cancel your plan.

3. Fees, billing and payment

• Your plan. Your plan has a monthly subscription fee, billed in advance, and a usage fee for each order you invoice through the Service, billed in arrears. Your plan's fees, and any add-ons or one-off charges agreed with you, are shown in Plan & Billing. Fees exclude VAT, which we add at the prevailing rate while we are registered for VAT.
• Orders. An order counts towards the usage fee once, whatever its value, when you first produce an invoice for it. Voiding or reissuing its invoice does not count it again.
• Free trial and monthly bills. A free trial is free of all charges, including for orders invoiced during it. Your first bill covers the rest of that month from the day after it ends, pro rata by day. After that you are billed at the start of each month for the month ahead's subscription and the orders invoiced in the month just gone. Joining or renewing part way through a month, or moving to a higher plan, is charged pro rata by day; a move to a lower plan applies from the next month.
• Refunds and credit. Fees are non-refundable, except where we have taken a payment in error, which we credit or refund. Any credit we give you is applied to future bills rather than paid out.
• Invoices. Our invoices are issued electronically and are available in Plan & Billing.
• Direct Debit. You pay by Direct Debit, collected by GoCardless Ltd under the Direct Debit Guarantee. You set one up when you start and keep it in place until your final bill is paid. We tell you the amount and date before each collection. If your Direct Debit is cancelled or fails, you must set up a new one or pay us another way we agree.
• Late payment. If a collection fails we will tell you by email. A payment reversed under the Direct Debit Guarantee counts as unpaid. If a bill is still unpaid at least 14 days after the first failed collection, we may restrict your account to read only and then suspend it, telling you by email at each step. While your account is suspended, your ordering portal is closed to your customers. Access returns once your payment is on its way.
• Fee changes. We may change fees with at least 30 days' notice, effective from your next billing period.

4. Acceptable use

You must not, and must not permit anyone else to:

• use the Service unlawfully, or to store or transmit unlawful, infringing or harmful material;
• attempt to gain unauthorised access to the Service, other customers' data, or the systems the Service runs on, or knowingly interfere with its integrity or performance;
• resell, sublicense or make the Service available to any third party other than your own customers using your ordering portal as intended;
• copy, adapt, reverse engineer or create derivative works from the Service except as permitted by law.

5. Your data

• You own the business data you and your customers put into the Service, including customer records, orders, invoices, prices and product information ("Customer Data").
• You grant us the rights needed to host, process, transmit, back up and display Customer Data solely to provide and support the Service.
• You are responsible for the accuracy and lawfulness of Customer Data, including having the right to share your customers' details with us and with the third-party services you connect.
• We process personal data as described in our Privacy Policy. Where we process personal data within Customer Data, we do so on your behalf and on your instructions.
• You are responsible for ensuring you may lawfully send communications to your customers through the Service, such as invoices, order confirmations and account emails.
• After your subscription ends we keep your Customer Data for 90 days, so that you can renew or ask for an export. After that we may delete it. Our own invoices to you are kept for six years, as the law requires.

6. Third-party integrations

The Service can connect to third-party services at your instruction, including QuickBooks Online (provided in the UK by Intuit Limited, part of the Intuit Inc. group), Xero (provided in the UK by Xero (UK) Limited) and GoCardless (GoCardless Ltd). For each integration:

• you authorise the connection yourself, and you may disconnect it at any time from the Service's settings;
• your use of the third-party service is governed by that provider's own terms and privacy policy, and we are not responsible for their services;
• we access and update data in the connected service only as needed to provide the features you have enabled, for example creating invoices, credit notes and customer records in your accounting system;
• we may suspend an integration if the provider requires it or if the connection poses a security risk;
• each integration depends on the provider keeping its platform and interfaces available to us; if a provider changes or withdraws them, we may need to change or retire the integration.

7. Collecting payment from your customers

Where you enable Direct Debit collection from your customers, payments are collected by GoCardless Ltd, which is authorised by the UK Financial Conduct Authority as a payment institution. Mango App never holds, controls or transmits your funds or your customers' funds; we instruct collections on your behalf through GoCardless and record their status. Mandates and payments are subject to GoCardless's terms and the rules of the Bacs Direct Debit scheme, including the Direct Debit Guarantee.

8. Orders placed through your portal

Where your customers place orders through your Mango App ordering portal, each order is a contract between you and that customer. Mango App is not a party to the sale. You are solely responsible for the products you supply, including their quality, pricing, availability, substitutions, deliveries, food labelling and safety compliance, and for handling returns, recalls, credits and refunds with your customers. Buyers using a wholesaler's portal should raise any query about an order with that wholesaler directly.

9. Availability and support

We aim to keep the Service available at all times and operate monitoring and error tracking to detect problems quickly, but we do not guarantee uninterrupted availability. Planned maintenance will be scheduled to minimise disruption where practicable. Support is available through the in-app support button and our contact form, and we will respond as soon as we reasonably can during UK business hours.

10. Intellectual property

We and our licensors own all intellectual property rights in the Service. These terms grant you a non-exclusive, non-transferable right to use the Service for your internal business purposes and to make your ordering portal available to your customers, for as long as your subscription is active. Feedback you give us about the Service may be used by us without restriction.

11. Confidentiality

Each of us may learn confidential information about the other while these terms apply, such as business plans, pricing arrangements, product information and customer lists. Each party will keep the other's confidential information confidential, use it only for the purposes of these terms, and share it only with people who need it and are bound to keep it confidential. This does not apply to information that is public through no fault of the receiving party, already lawfully known to it, independently developed, or that must be disclosed by law. These obligations continue for five years after these terms end.

12. Warranties and disclaimers

The Service is provided "as is". We do not warrant that it will be error-free or that it will meet requirements not agreed in writing. Reports, figures and documents produced by the Service depend on the data you enter; you remain responsible for reviewing your business records, invoices, VAT treatment and statutory filings, and for your own professional advice.

13. Liability

• Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded by law.
• Subject to that, neither party is liable for loss of profits, revenue, goodwill or data, or for any indirect or consequential loss.
• Subject to the above, our total aggregate liability arising out of or in connection with the Service is limited to the fees you paid us for the Service in the 6 months immediately before the event giving rise to the claim.

14. Indemnity

You will compensate us for losses, claims and reasonable costs we suffer from a third-party claim arising out of the products you supply, the Customer Data you provide, your use of the Service in breach of these terms, or a dispute between you and your customers. This does not apply to the extent a claim is caused by our own breach of these terms or our negligence.

15. Term, suspension and termination

• These terms apply from your first use of the Service and continue while your subscription is active. There is no minimum term: your subscription runs from month to month.
• Cancelling. Your account owner can cancel at any time from Plan & Billing, or you can contact us. Your plan runs to the end of the month you have already paid for, with full access until then, and you can change your mind before it ends. Your final bill, raised at the start of the next month, covers the orders invoiced up to your last day. Cancelling during a free trial ends it that day, and nothing is charged.
• Renewing. Once your subscription has ended your account is locked. You can renew at any time, and billing restarts pro rata from the following day.
• Ending by us. We may end your subscription by giving you at least 30 days' notice, taking effect at the end of a billing month. We may end it immediately by notice if you become insolvent, enter administration or liquidation, or stop trading.
• Either party may terminate on written notice if the other materially breaches these terms and fails to remedy the breach within 14 days of being asked to.
• We may suspend access for non-payment (see section 3), for a security risk, or where required by law or by an integration provider, restoring it once the issue is resolved.
• Sections that by their nature should survive termination (including ownership, liability and governing law) survive it.

16. Changes to these terms

We may update these terms from time to time. We will tell you about material changes by email or in the Service at least 14 days before they take effect, and about fee changes at least 30 days before. Continuing to use the Service after a change takes effect means you accept it. When you set up billing you accept the version of these terms then in force, and we record which version you accepted.

17. General

These terms, together with your subscription, any written agreement between us and our Privacy Policy, are the entire agreement between us regarding the Service. Neither party may assign them without the other's consent, except that we may assign to a successor of our business. Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, but this does not excuse any payment due. Nothing in these terms creates a partnership, agency or employment relationship between you and us. If any provision is found unenforceable, the rest remains in effect. A person who is not a party to these terms has no rights to enforce them. Written notices under these terms may be given by email or in the Service; you can also write to our registered office. Please keep your billing contact email up to date: notices we send to it, or to your account owner where none is set, count as received.

18. Governing law

These terms and any dispute arising out of them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

19. Contact

Mango App Ltd
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ

The quickest way to reach us is through our contact form.
Email: use the contact form